Frequently Asked Questions
Everything you need to know about shopping at optcg.gg
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard domestic shipping usually takes 3-7 business days, while international shipping can take 10-21 business days depending on your location.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.
Are your apparel items true to size?
Most of our items follow standard sizing; however, we recommend checking the specific size guide located on each product page to ensure the perfect fit for your body type.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes which are the responsibility of the customer.