Returns & Exchanges
At optcg.gg shop, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day return policy for all unworn and tagged items. If your purchase doesn't fit your style or size, we are here to help you find the perfect alternative.
Initiate Your Request
Visit our online return portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all original tags are attached and the items are in new condition.
Ship It Back
Print your prepaid shipping label from the portal and drop off the package at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing